The premier destination for specialty coffee tools

Help Centre / F.A.Q.

Shipping Information

When will I receive my purchase after I placed an order?

 

The time it may take for your purchase to reach you may vary. After you placed an order, it usually takes up to 1-2 working days to process and ship it. In the Netherlands the delivery time will be 1-3 working days. In the rest of Europe the delivery time will be about 3-7 days, depending on the shipping methods. We do not take any responsibility for postal delays.

Do you ship internationally?

 

Yes, we deliver to any country in Europe. For orders outside Europe please contact us first.

Customs Charges

 

If the customer’s country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The actual value of the parcel will be report on the custom documents, and the fees will be collected by the Post Office or courier service provider of the customer’s country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility on this circumstances. We do not issue any proof of export documents, such as proof of country of origin, or export visas.

Undeliverable Orders

 

Occasionally orders are returned to us as incorrect address, failed delivery attempts, refuse to pay tax / unable to make import declarations or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15% of the value of products as handling charges. We can re-ship orders that are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is base on the original shipping method used for your purchase.

Return Policy

What is your return policy?

 

Returns and exchanges are welcome within 14 days. We want to make sure everyone receive a quality product, so if your purchase doesn’t live up to our promise, we accept returns or help resolve any problem you might have. This return policy applies to items purchased through our website only, so if you bought something from a retailer, they should be your first point of contact. For further assistance contact us.

 

Software

I have problems pairing the scale with my iPhone/iPad.

 

The Bluetooth will automatically pair the acaia coffee scale with your iPhone when it’s turned on, if it doesn’t work, please follow these steps:

  1. In iPhone settings, turn on Bluetooth.
  2. Make sure your iphone is updated to iOS7 and above.
  3. Make sure your iphone is 4S and above. (iphone 4 or earlier versions will not work)
  4. Power off the iPhone.
  5. Power on the scale.
  6. Power on the iphone and run acaia Coffee app.
  7. Select the remote scale option in the left menu.
  8. It should automatically pair with your scale, enjoy your brewing!

What are the requirements for the acaia coffee scale connection?

 

The acaia coffee scale requires:

acaia Coffee Scale APP supported iOS device

  • iPhone 4S (late 2011)
  • iPhone 5
  • iPhone 5S
  • iPhone 5C
  • iPod Touch 5th Generation (late 2012)
  • iPad 3rd Generation (early 2012)
  • iPad 4th Generation
  • iPad Air
  • iPad Mini 1st Generation
  • iPad Mini 2nd Generation
  • The acaia Coffee App runs on iOS Version 7.0+

Several Android devices are supported at this time. Supported Android devices have: A Bluetooth Low Energy (BLE) radio, present in some devices as part of Bluetooth 4.0. A working BLE API that allows third-party app code to access BLE. This is present in some Android 4.3+ devices.

Tested:

  • Nexus 5
  • Nexus 7
  • HTC One
  • Samsung Galaxy Note III
  • Samsung Galaxy Note II (may be unstable)

Hardware compatible, haven’t ran a full test:

  • LG G2
  • Samsung Galaxy S4
  • Samsung Galaxy S III (may be unstable)
  • Samsung Galaxy Note 10.1
  • Motorola Moto X
  • Motorola Moto G
  • Motorola Droid RAZR M, RAZR HD, RAZR Maxx HD (OS v4.1.2 with Nov 2013 firmware update)
  • Motorola Ultra, Maxx, Mini (OS v4.4+ only)
  • Sony Xperia Z, Z1, Z1S, ZL, ZR, Z Ultra, Z1 Compact, Tablet Z (OS v4.3+ only)

 

 

Is the app required to use the scale?

 

No, it does not require the app to use the scale. The scale can function on its own including Tare / Unit changes. When you change the unit into oz there will be a small blue LED indicate that it is in OZ mode. There is another small orange LED that will indicate charging. I made these LEDs hidden (not visible) when not active to make sure the design looks good.

 

Will you be developing an Android app?

 

Yes, we will also develop the android app for the scale, I think it is very important to have the acaia coffee scale work on android as well! But at the time we started the project, the android bluetooth 4.0 is not officially supported, for now the Android app is one version behind the iOS app.

Will the app have a mode of reflecting the current weight on the scale?

 

Yes, it will have a large reading of the weight in the APP besides the coffee brewing page. It will function like a nice remote display of the scale. We do not want to lose the functions of kitchen scale but want to make it better.

Will you support Windows Phone?

 

At this moment, we have plans for iOS and Android, other platforms will have to see the population of our users. There are currently some developer partners working on other operation system, once they have came up with some Apps for the acaia coffee scale, we will share it with the acaia community, if you are interested into joining our developer program, you can email acaia at developer@acaia.co

Will the app be able to display just the weight to function as a kitchen scale?

 

Yes, it will have a large reading of the weight in the APP besides the coffee brewing page. It will function like a nice remote display of the scale. We do not want to lose the functions of kitchen scale but want to make it better.

Can I participate in the beta testing for the APP?

 

No Problem, we would love to add you to our list of early access of the app! At this stage, we need to get as much help as possible, so together we can deliver a brilliant coffee scale. We’ll let you know when we release a beta version of the app, and please feel free to let us know if you have any idea or expectation to the acaia coffee brewing app.

What is the acaia brewing print?

 

This is our answer to the people who asked how we can make coffee taste better. During the process of connected with Acaia Coffee Scale, we create a chart related with time and water. This chart will show how this brewing process is completed.

By using this chart, We get to know how my brewing process looks like comparing with experts who can accurately control the blooming time, infusion time and stability of the pouring process. This gives us an idea of what might be the possible reason for making this great cup of coffee, here’s a video of the beta version of the acaia coffee scale.

It may not be the final answer for different results of coffee brewing, but sure gives us the most accurate information of these variables. The Brewing Print is a combination of design and the integration of technology, and this is how it will help us visualize and brew a better coffee, more importantly, we can tweet and share it with people who care about coffee.

Hardware

Can I use it as an everyday kitchen scale?

 

Yes, We will have a page that can show only the weight on the scale to function as a nice remote display of the scale! And it will be able to switch between units (grams, ounces)

 

Will a standard espresso portafilter fit on the scale?

 

If the portafilter is within 6*6 inches it should be able to fit on the scale. The scale surface is not that large because when we design the acaia coffee scale we try to keep the size compact.

Have you thought about incorporating a timer into the scale?

 

Yes, there is a dual mode implemented on the acaia coffee scale, with basic stopwatch and weighing feature at the same time, and also there’s the solo weighing mode in g/oz and stopwatch mode.

Why don’t you make other colors available?

 

There are some difficulties in making different colour in the acaia. That’s why we have to limit it to certain quantity. Of course we would also want to have more colors available, we have tested with many many colors and we really want to provide them too, we will produce a more colourful line of the acaia when we can solve all the existing production difficulties.

What is the capacity?

 

2KG 0.1 now.

What the stabilization time is like for the acaia Coffee Scale?

 

For division = 1g, stable time would be less than 1 second.

For division = 0.1g, it would be around 1~2 seconds.

Some scales are notoriously bad when heat is placed on them (change); have u addressed this?

 

Yes: scales are prone to heat because of the sensor. It is always a challenge for scale makers. We do our best to minimize the effect of the heat by designing double layer of plate and also using a different type of sensor, for best results, we highly recommend you to use a heat resistant pad under hot objects while weighing.

Sales & Distribution

Would you be interested in reselling?

 

If you are interested in being reseller of some of our products, please contact us. We will get back to you asap.